fd77 Privacy Policy
This document provides a full account of how your personal information is collected, stored, used, and kept secure at fd77.
Table of Contents
Section 1 Introduction and Scope
fd77 is an online gaming and sports betting platform operated for users in Bangladesh. This Privacy Policy ("Policy") applies to use of the fd77 website and its associated mobile applications.
This Policy explains what information fd77 collects from you, why it is collected, how it is used, and what steps we take to protect it. Opening an account or continuing to use the platform means you agree to the terms of this Policy.
This Privacy Policy supplements fd77's Terms and Conditions, and both documents should be read together. If there is any ambiguity on a matter, the relevant provision in the Terms and Conditions will take precedence.
This Policy was last updated in January 2025. Where there are differences from a previous version, the updated version applies.
Section 2 Data Collection
fd77 collects information in two main ways: (a) information you provide directly, and (b) information collected automatically through your use of the platform.
2.1 Information You Provide
When registering an account, making a deposit, requesting a withdrawal, or using support services, the information you may provide includes:
- Full name and date of birth
- Mobile number and email address
- National ID card or passport details (for identity verification)
- Payment account details — such as your bKash, Nagad, or Rocket number, or bank account information
- Any messages sent via support tickets or live chat
2.2 Automatically Collected Information
When you browse or use the fd77 platform, the following information is logged automatically:
- IP address and device identification (Device ID)
- Browser type and operating system
- A record of which pages you visited and how long you spent on them
- Betting and gaming activity history (bet amounts, game names, outcomes)
- Login time, logout time, and session details
2.3 Information Received from Third Parties
In some cases fd77 may receive information about you from payment processors, identity verification services, or fraud prevention agencies. This information is used solely to ensure the security of your account and the smooth processing of payments.
Section 3 Purpose of Data Use
fd77 uses collected information for the purposes listed below. Only the information necessary for each purpose is used:
- Account management: verifying registration, completing the login process, and maintaining the security of your account.
- Payment processing: completing deposit and withdrawal transactions — via bKash, Nagad, Rocket, Upay, or bank transfer.
- Identity verification: confirming that the account belongs to you and preventing access by minors (under 21).
- Customer support: resolving your questions, complaints, or issues via live chat and email.
- Bonuses and offers: providing relevant promotional offers to your account.
- Fraud and scam prevention: detecting unusual transactions or the use of multiple accounts.
- Service improvement: monitoring platform performance and improving the user experience.
- Responsible gaming: identifying excessive or risky gaming behaviour and providing appropriate support.
fd77 never sells your information to third parties for marketing purposes.
Section 4 Data Storage and Security
fd77 follows industry-standard technologies and practices to keep your information secure. Sensitive data is always transmitted over SSL-encrypted connections and remains encrypted when stored on servers.
4.1 How Long Data Is Retained
fd77 retains your information for as long as your account is active. Even after an account is closed, certain information may be kept for a specified period due to legal obligations, dispute resolution, or financial record requirements. Once that period ends, the information is securely deleted.
4.2 Technical Security Measures
- Data transmission via HTTPS/TLS protocol
- Password hashing — no password is stored in plain text
- Two-factor verification (OTP) available
- Automatic detection of suspicious login activity
- Regular security testing and audits
4.3 User Responsibilities
Keeping your account password confidential and not sharing it with anyone else is entirely your responsibility. If you become aware of any unauthorised access, you must notify the fd77 support team immediately.
Section 5 Sharing Data with Third Parties
fd77 does not sell your personal information to any third party. However, in certain circumstances your information may be shared with the following parties:
5.1 Service Provider Partners
fd77 works with a number of trusted service providers for payment processing, identity verification, technical infrastructure, and fraud prevention. These partners receive only the information necessary for their specific role and are themselves bound by strict confidentiality requirements.
5.2 Game Software Providers
fd77 runs software from various game developers including Pragmatic Play, PG Soft, JILI, Evolution, and Spribe. When you play these games, relevant transaction data (such as bet amounts and outcomes) may be shared with the respective platform.
5.3 Legal Requirements
In the event of a valid court order, government investigation, or legal obligation, fd77 may provide the relevant authorities with the necessary information. In such cases, every effort will be made to inform you to the extent possible.
If fd77 enters into an agreement with a third party or undergoes a business restructuring, user information may be transferred to the relevant party, subject to the protections in this Policy being maintained.
Section 6 Cookies and Tracking Technologies
Cookies and similar technologies are used on the fd77 website and app. Cookies are small text files stored in your browser or on your device.
6.1 Types of Cookies
- Essential cookies: required to maintain login sessions, carry out security checks, and support core functions. Without these the platform will not work properly.
- Functional cookies: used to remember your preferred language, payment method, and other settings.
- Analytics cookies: used to monitor platform usage so that fd77 can improve its services. Data collected via these cookies is aggregated and not personally identifiable.
6.2 Cookie Controls
You can turn off non-essential cookies through your browser settings. Please note that disabling certain cookies may mean some platform features do not work correctly.
Section 7 User Rights
You have the following rights regarding the information associated with your registered account at fd77:
- Right to access: you may request to see what information fd77 holds about you.
- Right to rectification: if any of your information is incorrect, you may contact the support team to have it corrected.
- Right to erasure: in certain circumstances (such as after closing your account) you may request that your information be deleted — however, where legal obligations exist, it may not be possible to delete all information.
- Right to restrict processing: you may object to your information being processed for specific uses.
- Right to withdraw consent: you may withdraw any consent given for marketing communications at any time.
To exercise any of these rights, contact the fd77 support team. Further details about fd77's customer support are available in the FAQ section.
Even if you request deletion of your data, financial transaction records and identity verification documents must be retained for a specified period — this is a legal requirement.
Section 8 Protection of Minors
All fd77 services are for persons aged 21 or over only. Minors are strictly prohibited from opening an account or using the platform.
fd77 does not knowingly collect any information from anyone under the age of 21. If the account verification process reveals that a user is under 21, their account will be closed immediately and any collected information will be deleted.
Responsible gaming is an important matter to us. fd77's responsible gaming policy and safeguards page provides detailed information, including discussion of parental controls and self-exclusion options.
Section 9 Policy Changes
fd77 may review and update this Privacy Policy from time to time. Changes may occur due to service updates, technological developments, or legal requirements.
If significant changes are made, fd77 will notify users via their registered email or through an in-platform notification. The "Last updated" date at the top of this page always reflects the date of the most recent change.
Continuing to use the fd77 platform after any changes means you agree to the updated Policy. The latest version of the Policy will always be available on this page.
Section 10 Contact
For any questions, requests, or complaints regarding this Privacy Policy, contact the fd77 support team. Our support team is available seven days a week, 24 hours a day, in both Bengali and English.
- Live chat: available directly on the fd77 platform
- Email: [email protected]
For privacy-related requests, your account identity will need to be verified to ensure information is not disclosed to the wrong person.
Have a question about data protection?
The fd77 support team is available around the clock. For any question, reach out directly via live chat or email.
[email protected]